Liquidation, stop-loss and take-profit are triggered by the mark price, not by the last trade. A spike in the last price alone cannot liquidate your position.
Orders fill at the best price of the market at that moment. Every fill and liquidation is recorded next to the market of the same second - check them below.
If your position is liquidated or a stop-loss is triggered while the mark price did not actually reach the trigger price, we will fully compensate the resulting loss after verification.
The system checks every liquidation and stop-loss automatically; you can also tap «Appeal» on any liquidation or stop-loss on this page.
Loss means the realised loss of that close (up to the position margin) plus its closing or liquidation fee; funding is not included. Every case is reviewed within 3 business days.